Terms of Service

Last updated: September 22, 2026

1. The service & acceptance

Claim House Leads ("we", "us", "our", "the Service") is a marketplace where real estate professionals ("Professionals") purchase the contact information and property details that homeowners ("Sellers") submit, with their consent, through our consumer-facing website. Sellers agree to that website's own Terms when they submit an inquiry; these Terms govern this marketplace and everything an Professional does here. By creating an account, purchasing a Lead, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of a company or brokerage, you represent that you have authority to bind it, and "you" includes it. You must be at least 18 years old to use the Service.

2. Where Leads come from

Every Lead is an inquiry a homeowner submitted on our consumer-facing website, providing a verified property address, its condition, their first name and phone number, and optional details about their situation. No email address is collected from Sellers. Sellers represent there that they own the property or are authorized to submit it and that the phone number is theirs, and they consent to contact by the purchasing Professional as described in Section 8. Leads whose owner confirmed a one-time text-message code are marked Phone verified; all other Leads carry a phone number that was validated for format only.

3. Professional accounts & eligibility

Professionals must provide accurate, current information and verify their email address before purchasing Leads or receiving alerts. Professionals represent and warrant that they hold any real estate license or other authorization required by law for their intended use of a Lead, and that they are purchasing for their own professional use. You are responsible for all activity under your account and for keeping credentials secure; notify us immediately of any unauthorized use. You may sign in with an email/password or with Google. One person or entity may not maintain multiple accounts to evade limits, pricing, or enforcement actions.

4. Our enforcement & moderation rights

We may, at our sole discretion, with or without prior notice, and with or without stating a reason: (a) suspend or terminate any account; (b) delete or anonymize any account or profile; (c) disable purchasing on any account ("mute") while leaving the rest of the account intact — a muted account cannot complete any card checkout or credit purchase; (d) remove any account from any email list or cancel its city alert subscriptions; (e) reverse, withhold, or revoke promotional or goodwill account credit (credit that was refunded to you for a bad-lead report is honored if we terminate your account without cause); (f) reject, delay, or remove any Lead, listing, or submission; (g) refuse service to anyone; and (h) deny any bad-lead report (Section 7). We exercise these rights to protect Sellers, Professionals, and the integrity of the marketplace — for example in cases of report abuse, chargebacks, payment fraud, harassment of Sellers, contact-law violations, scraping, multiple-account abuse, or any breach of these Terms. Where practical we will tell you what happened, but we are not obligated to. These actions do not waive any other remedy available to us. If your account is terminated for cause, you are not entitled to any refund of amounts already spent, and unused promotional credit is forfeited; Leads you already purchased remain yours (the details were delivered to your email).

5. Leads — what you're buying, no guarantees

A Lead is a one-time sale of information — the property details and contact information a Seller submitted, together with public-record property facts we obtained (Section 10), delivered immediately upon payment. We verify that the property address exists and that the phone number is a validly formatted U.S. number, but we do not independently verify every detail, do not confirm ownership, and make no warranty as to accuracy, completeness, Seller responsiveness, motivation, intent, ownership, or any resulting appointment, listing, or transaction. Buying a Lead is not a guarantee of business, income, or results, and we make no earnings claims of any kind. Except as stated in Sections 6 and 7, all Lead sales are final.

6. Exclusivity & purchase conflicts

Each Lead is sold to a real estate professional and permanently marked sold. We do not resell claimed Leads. In the rare event of a simultaneous-purchase conflict where two payments complete for one Lead, the first fulfillment wins and the other payment is automatically refunded in full; that refund is the sole and exclusive remedy for a purchase conflict. If a Seller withdraws their information under the Privacy Policy after you purchased their Lead, you keep what was delivered but must honor any request from the Seller to stop contacting them; no refund is owed for a withdrawal.

7. Bad-lead reports — your only refund path

If a purchased Lead has a genuine defect (for example: a disconnected phone number, a Seller who says they never submitted an inquiry, or a materially wrong property), you may report it from the lead page within 48 hours of purchase, one report per purchase, stating the specific problem. We review every report and decide it at our sole discretion. If approved, the remedy is account credit equal to the exact price you paid for that Lead (Lead prices vary by market and property-value tier, so the credited amount always matches your receipt), usable toward any other Lead — approved credit is the sole and exclusive remedy for a defective Lead, and a denied report is final. We communicate each decision by email to your account address and record it, together with any reviewer reasoning, in the Reports tab of your dashboard; you consent to receiving these decision emails as transactional messages. Reports are not a satisfaction guarantee: "the Seller didn't answer", "the Seller chose another real estate professional", or "the Seller changed their mind" are not defects. Submitting false, exaggerated, or repeated meritless reports is a breach of these Terms and grounds for muting or termination under Section 4.

8. Seller contact consent & how Leads may be used

When a Seller submits their inquiry beneath the consent statement on our consumer-facing website, the Seller agrees that we and the real estate professional who purchases their inquiry may call or text the Seller at the phone number provided about the Seller's property, including using automated dialing technology or prerecorded or artificial-voice messages. Message and data rates may apply. A Seller may opt out of text messages at any time by replying STOP, may ask any caller to stop calling, and may remove their information entirely on the Your Privacy Rights page. Consent is not a condition of purchasing any property, goods, or services, and the inquiry is processed free of charge regardless of consent. Each inquiry is sold to a real estate professional; we do not resell it.

Professionals must comply with all applicable laws when contacting Sellers, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, CAN-SPAM, and federal and state do-not-call and telemarketing rules, and must honor any Seller's request to stop. The Seller's consent covers contact by the purchasing real estate professional about their property inquiry; it is not blanket marketing consent. Leads may not be resold, shared, redistributed, or added to marketing lists unrelated to the Seller's inquiry.

9. Payments, chargebacks & credits

Payments are processed by Stripe; we never see or store your card details. Prices are displayed before checkout and may vary by market, property-value tier, and over time; the price shown on a Lead at checkout is the price you pay, and we may change pricing for future Leads at any time. All prices are in U.S. dollars.

Credits: account credit (bad-lead report credits or goodwill grants) has no cash value, is non-transferable, cannot be redeemed for money except where required by law, and expires if your account is terminated for cause.

Chargebacks: because Leads are delivered instantly and irreversibly, initiating a payment dispute or chargeback on a delivered Lead instead of using the Section 7 report process is a material breach of these Terms. We may respond by muting or terminating your account immediately, contesting the dispute with our delivery records (including the timestamped email that delivered the Lead to you), and recovering the disputed amount plus any dispute fees charged to us. If you believe a charge is wrong, contact us first — legitimate billing errors are always corrected.

10. Estimated values are automated and are not appraisals

The estimated value shown on a Lead (and to the Seller) is produced automatically. For most addresses we retrieve the property's public-record facts (such as bedrooms, bathrooms, living area, lot size, year built, and prior sale information) and an automated valuation based on recent sales and listings of comparable homes from a third-party property-data provider, adjusted for the condition the Seller reported. Where that data is unavailable, we use typical home values for the property's ZIP code from publicly available housing-market datasets (including data provided by Zillow Research and U.S. government housing statistics) combined with the details provided. The single figure shown is the upper end of the valuation range produced by that process. An estimated value is not an appraisal, broker price opinion, comparative market analysis, or an offer to purchase; it may differ significantly from the price a home would actually sell for; and it must not be relied upon for lending, tax, legal, insurance, or investment decisions. Property-record data may be incomplete or out of date, and we do not guarantee its accuracy.

11. Acceptable use

You may not scrape the Service, use bots or automated purchasing, probe or bypass its access controls (including bot-protection challenges), submit false information or fake inquiries, misrepresent your identity or licensure, resell or redistribute Leads, or harass Sellers. You are solely responsible for your conduct toward Sellers; we are not a party to, and have no responsibility for, any communication, agreement, or transaction between an Professional and a Seller.

12. Intellectual property

The Service, including its design, text, code, and data compilations, is owned by us or our licensors and protected by copyright and other laws. We grant you a limited, revocable, non-exclusive license to use the Service for its intended purpose. Property-record and valuation data is licensed from third parties for display within the Service and may not be extracted or reused outside it. If you send us feedback, we may use it without obligation to you.

13. Emails & electronic communications

We send Professionals transactional email (verification, receipts, purchased-Lead details, report decisions) and, only if you subscribe, city Lead alerts and occasional product updates. You can unsubscribe from alerts and product updates at any time in your dashboard or via the link in any such email. Transactional email is part of the Service and cannot be disabled while your account is active. You agree that agreements, notices, and disclosures we provide electronically satisfy any legal requirement that they be in writing.

14. Your data

Professionals may request a copy of their data or complete deletion at any time via our self-service privacy tools. Sellers can remove their information instantly on the Your Privacy Rights page, using the phone number they provided; removal deletes the Lead everywhere. See the Privacy Policy for details, including the limited records we keep after deletion or an enforcement action.

15. Disclaimers

THE SERVICE, ALL LEADS, AND ALL ESTIMATES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED AVAILABILITY. We are not a real estate broker, real estate professional, appraiser, or lender; we do not represent Sellers or Professionals in any transaction; and nothing on the Service is real estate, legal, tax, or financial advice. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) our total aggregate liability for all claims relating to the Service is limited to the greater of $100 or the amount you paid us in the twelve months before the claim arose (and for any claim about a specific Lead, to the price of that Lead); (b) we are not liable for indirect, incidental, special, punitive, exemplary, or consequential damages, or for lost profits, lost business, or lost data, even if advised of the possibility; and (c) we are not liable for the acts or omissions of any Seller or Professional, for the accuracy of third-party property data, or for events beyond our reasonable control (including outages of hosting, payment, email, data, or telecom providers). These limits apply regardless of the theory of liability and survive termination. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

17. Indemnification

You agree to defend, indemnify, and hold harmless Claim House Leads, its owner, and its service providers from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your contact with or conduct toward any Seller, including any alleged violation of the TCPA, do-not-call, or other contact laws; (b) your breach of these Terms; (c) your violation of any law or the rights of any third party; (d) any transaction or dispute between you and a Seller; or (e) if you are a Seller, any inaccurate information you submitted or any request you made for a property you were not authorized to submit.

18. Dispute resolution — arbitration & class-action waiver

Please read this section carefully — it affects your legal rights. Any dispute arising out of or relating to the Service or these Terms that cannot be resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual-property misuse or scraping. You and we each waive the right to a jury trial and the right to participate in a class action, class arbitration, or representative proceeding. Before filing arbitration, the complaining party must send a written description of the dispute to the contact address below and allow 30 days to resolve it. Any claim must be filed within one (1) year after it arose or it is permanently barred, to the extent allowed by law. You may opt out of this arbitration agreement by emailing us within 30 days of first accepting these Terms with the subject "Arbitration opt-out".

19. Changes & termination

We may modify or discontinue the Service (or any part of it) at any time. We may update these Terms; material changes will be posted here with a new "last updated" date, and continued use after posting constitutes acceptance. You may stop using the Service and delete your data at any time. Sections 4–10 and 14–20 survive any termination.

20. General

These Terms plus the Privacy Policy are the entire agreement between you and us regarding the Service and supersede any prior understanding. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of the Service. We are not liable for delay or failure caused by events beyond our reasonable control. The Service is offered only for properties in the United States and is intended for U.S. users. These Terms are governed by the laws of the United States and the state where the operator resides, without regard to conflict-of-law rules.

21. Contact

Questions, notices, and arbitration opt-outs: hello@claimhouseleads.com.